These Terms and Conditions govern participation at SuperQuantum Play Casino. Registration constitutes acceptance of all provisions outlined below. Players bear responsibility for reviewing updates which take effect immediately upon publication.
Account Registration
Eligibility Requirements
Participants must satisfy the following criteria:
- Minimum age of 18 years or legal gambling age in jurisdiction of residence
- Provide accurate personal information during registration
- Hold only one account per person, household, IP address or device
- Reside in a jurisdiction where online gambling is permitted
Account Security
Players assume responsibility for maintaining account credentials securely. Sharing login details with third parties constitutes a breach resulting in immediate account suspension. Two-factor authentication availability should be enabled for enhanced protection.
Deposits and Withdrawals
Deposit Processing
Funds credit immediately for most payment methods. Processing delays may occur with bank transfers requiring 1-3 business days. Minimum deposit amounts vary by method with €10 as the standard baseline.
Withdrawal Procedures
Cashout requests undergo verification before processing. Standard documentation requirements include:
- Government-issued photo identification
- Proof of address dated within 90 days
- Payment method verification
| Withdrawal Method | Processing Time | Minimum | Maximum |
|---|---|---|---|
| E-Wallets | 0-24 hours | €20 | €10,000 |
| Cards | 1-3 days | €20 | €5,000 |
| Bank Transfer | 3-5 days | €50 | €50,000 |
| Cryptocurrency | 0-1 hour | €20 | No limit |
Withdrawal Limits
Standard accounts may withdraw up to €10,000 daily and €50,000 monthly. VIP status increases these caps based on tier level. Progressive jackpot wins receive special consideration for expedited full payment.
Bonus Terms
General Bonus Conditions
All promotional offers carry specific terms viewable before claiming:
- Wagering requirements state multiples of bonus amount
- Maximum bets apply during active bonus periods
- Game contribution percentages affect playthrough rates
- Validity periods define claim and completion windows
- Geographic restrictions may exclude certain jurisdictions
Bonus Abuse
The following activities constitute bonus abuse:
- Operating multiple accounts to claim repeated bonuses
- Coordinating play with other users to guarantee outcomes
- Exploiting technical errors or game malfunctions
- Using betting patterns designed solely to complete wagering
Detected abuse results in bonus forfeiture, winnings confiscation and potential permanent exclusion.
Game Rules
Fair Play
All games operate using certified random number generators audited by independent testing agencies. Outcomes remain unpredictable with no influence from previous results or external factors.
Technical Issues
Malfunctions void all plays and pays. Incomplete rounds due to disconnection resolve according to game-specific rules. Players should report issues immediately through support channels.
Responsible Gaming
Available Tools
- Deposit Limits - Daily, weekly and monthly caps
- Loss Limits - Maximum loss thresholds per period
- Session Reminders - Alerts after specified play duration
- Reality Checks - Periodic balance notifications
- Self-Exclusion - Temporary or permanent account restriction
Problem Gambling Resources
Players experiencing gambling difficulties should contact:
- Helpline - 0808 8020 133
- Email - support@superquantum-play.com
- GamCare - Professional counselling services
- Gamblers Anonymous - Peer support programmes
Privacy and Data
Personal information collection serves account management, regulatory compliance and service improvement purposes. Data processing adheres to applicable privacy legislation with details available in the separate Privacy Policy document.
Dispute Resolution
Internal Process
Complaints should be directed to customer support initially. Response times average 24-48 hours for standard queries. Complex matters may require additional investigation periods.
External Mediation
Unresolved disputes may be escalated to the licencing authority or independent alternative dispute resolution providers. Contact details for relevant bodies are available upon request.
General Provisions
Governing Law
These terms fall under the jurisdiction of the licencing authority with disputes subject to applicable legal frameworks.
Severability
Invalid or unenforceable provisions do not affect remaining terms which continue in full force.
Amendments
SuperQuantum Play reserves the right to modify these terms with reasonable notice. Continued platform use following amendments indicates acceptance of updated conditions.